Systematic Literature Review: The Impact of The Effectiveness of Human Capital Management System (HCMS) Application using Technology Acceptance Model
Keywords:
Human Capital Management System, HRD Organization Performance, Technology Acceptance Model, Perceived Ease of Use, Perceived UsefulnessAbstract
In HRD organizations, fragmented workflows and lack of integration in data management often hinder operational efficiency. The use of HCMS technology is expected to integrate all HRD workflows, from recruitment and attendance management to performance management, thereby improving coordination and reducing administrative burdens. However, the effectiveness of this application heavily relies on user acceptance of the implemented technology. Through TAM, there are two main factors that influence technology acceptance: Perceived Ease of Use and Perceived Usefulness of the HCMS application. These factors are internal to the use of the application, so it is necessary to include external factors to support the effectiveness assessment. To achieve this, we reviewed 26 journals published between 2016 and 2024 from sources such as Scopus, Google Scholar, and Publish Or Perish. Using keywords: HCMS Application, TAM Method Implementation, TAM Implementation in HCMS Application. The findings indicate that high acceptance of HCMS directly contributes to the improvement of operational efficiency in HRD, including data management and decision-making based on more accurate and integrated information. Therefore, to ensure the success of HCMS implementation, organizations must consider other factors such as trust in data security, managerial support, as well as social and cultural factors. Overall, this study emphasizes that the adoption of HCMS can significantly enhance HRD organizational performance by supporting productivity and accountability in human resource management.
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